We pack each order by hand and make sure it is lovely and ready to go.

Although if you receive a defective or damaged product - that's unfortunate - don't worry, we are here to help. 

We want to make sure that you understand the following: 

• Please note that we do not offer change of mind and returns.
• Digital files and downloads are non-refundable items.
• We only replace or refund products if they are defective or damaged.  
• Shipping cost is non-refundable.
• If your order applies for a replacement, we won't charge shipping fees.
• Refunds approved after products are returned.

If you want to apply for replacement or a refund, please follow steps:

• Take a good photo that shows the damaged part of the product.
• If the product is faulty or missing any piece that should be within, please take a good photo indicating that.
• Send us an email at info@ihsankids.com with your photos, your order number and let us know if you would prefer a refund or a replacement for the order.
• We promise to contact you as soon as possible, to ensure your satisfaction.

~Rabab